So, running an Online Furniture store has its many perks but it’s not a piece of cake most of the time. Moreover, it requires a highly alert and active system of networking. But, the tests in the e-commerce furniture business are tricky to solve. The need for online furniture has raise in the Covid-19 pandemic.
Moreover, to grow in this online business you need to learn about some of the major hurdles and the possible solutions to them. In this article, there is a list of some challenges in the eCommerce furniture business. So, scroll down and read with care to not suffer later.
List of Contents:
1. Shipping Problems.
2. Quality Issues.
3. Return Policy Problem.
4. Challenges in Reverse Supply Chain.
5. Return Products Corner.
6. Recycle Of Packing Wastes.
7. Cyber and Data Security.
One great problem in online business is shipping the furniture. So, most of the time shipping needs quality packaging and heavy vehicles, a white-glove team. So, the cost of shipping heavy furniture items increases sometimes.
Moreover, you must provide a real-time shipping calculator in your store. Which can aid in keeping the trust of buyers. This policy can’t compare with the free shipping perk. But is one solution to prove to buyers that you’re not charging extra. Lastly, you can handle the cost of the white-glove team the same way for heavy and oversized furniture items.
Sometimes quality issues too occur like if any furniture item got ruined during shipping, chip off surfaces, or any other quality concern. Thus, the customer will want to return the furniture item.
So, the quality of the best online furniture store items should assure in every step. Like, in order placing, packing, shipping, and delivery to the customer’s place. Lastly, by keeping a great focus on quality the rate of exchange or return of the order can reduce hence the budget will also optimize.
Return Policy Problem:
So, according to statistics, its reports that more than 60% of online shoppers state that they look at sellers’ return policy before buying any item. So, your return policy should not be strict as no refunds or returns as this makes the customer more confused and less confident to buy. So, online stores should provide enough comfort.
Moreover, you must have a proper furniture order check. At every stage of the supply chain to the final cargo of the furniture items. Lastly, some of the quality control review steps;
- Visual inspection
- On-site tests (Load, and strength tests, etc.)
- Packaging Inspection
- Delivery with care.
These all 3 practices will ensure the quality shipment and reduce the return and exchange problems. It will also optimize the revenue.
Challenges In Reverse Supply Chain:
A reverse supply chain means the order delivered returns back to the seller because of any defect. So, the seller will either keep it in a warehouse or return it back to the producer. So, ensure to provide proper control for reverse supply chain tests. You also have to provide customers with reverse shipping of damaged products that can cost your business.
- Quickly allow buyer product item return calls and add all the details of a return.
- The Return manager of the store will decide about further action.
- Like, send to any new buyer after removing the fault.
- Then to the vendor for repair, into scrap, or to the producer again.
Return Products Corner:
There must be proper control for product return in the warehouse. So, the design of the warehouse should have a separate part or corner for keeping return products.
- Send these return goods to stock-keeping units for further action.
- Try to sell them firstly by putting huge discounts and sale offers to attract customers.
Recycle Of Packing Wastes:
The first duty or challenge is the proper method of waste material control. So, you must have a proper plan or team to manage the packing waste or recycle it. Thus, don’t stack up against any cupboards, pallets, Styrofoam, polythene wraps, and packing cartons.
Install machines that can recycle cupboard boards and packing cartons to assemble them again. Moreover, Styrofoam can sell out as a byproduct.
Cyber and Data Security:
Last but not least, the challenge face by eCommerce furniture stores is security threats. There is a lot of sensitive data or info like credit card details, personal address, etc. So, you must keep security plugins on your website. To prevent any hacking or loss of data of both customer and the seller.
One of the safest choices to buy furniture from any online store is AVRS furniture. Besides, it is the best online furniture store selling high-quality furniture of great variety. In an affordable range, great return and refund policy with safe and secure payment methods.
So, nothing has elevated the eCommerce business even the Covid-19 pandemic in 2020. So, in a lockdown situation, everyone is just sticking to shopping online. Moreover, the demand for online furniture stores rises to new heights. But with all its positives there are few major tests as well.
So, the above-told trials cause big problems and losses to your online store. Lastly, you can be a strong entrepreneur with handsome sales and profit by solving these problems. Also Read: Top Tips and Tricks to Buy Dining Set for Home.