So, running an Online Furniture store has its many perks, but it’s not a piece of cake most of the time. Moreover, it requires a vigilant and active system of networking. But, the tests in the e-commerce furniture business are tricky to solve. The need for online furniture has risen during the Covid-19 pandemic.
Moreover, you need to learn about significant hurdles and possible solutions to grow in this online business. In this article, there is a list of some challenges in the eCommerce furniture business. So, scroll down and read with care to not suffer later.
List of Contents:
1. Shipping Problems.
2. Quality Issues.
3. Return Policy Problem.
4. Challenges in Reverse Supply Chain.
5. Return Products Corner.
6. Recycle Of Packing Waste.
7. Cyber and Data Security.
One significant problem in online business is shipping furniture. So, most of the time, shipping needs quality packaging and, heavy vehicles, a white-glove team. So, the cost of shipping heavy furniture items increases sometimes.
Moreover, you must provide a real-time shipping calculator in your store. Which can aid in keeping the trust of buyers. This policy can’t compare with the free shipping perk. But it is one solution to prove to buyers that you’re not charging extra. Lastly, you can handle the cost of the white-glove team the same way for heavy and oversized furniture items.
Sometimes quality issues too occur, like if any furniture item got ruined during shipping, chips off surfaces, or any other quality concern. Thus, the customer will want to return the furniture item.
So, the quality of the best online furniture store items should be assured at every step. Like, in order placing, packing, shipping, and delivery to the customer’s place. Lastly, by keeping a significant focus on quality, the rate of exchange or return of the order can reduce. Hence the budget will also optimize.
Return Policy Problem:
So, according to statistics, its reports that more than 60% of online shoppers state that they look at sellers’ return policies before buying any item. So, your return policy should be flexible with no refunds or returns, as this makes the customer more confused and less confident to buy. So, online stores should provide enough comfort.
Moreover, you must have a proper furniture order check. From every stage of the supply chain to the final cargo of the furniture items. Lastly, some of the quality control review steps;
- Visual inspection
- On-site tests (Load, and strength tests, etc.)
- Packaging Inspection
- Delivery with care.
These 3 practices will ensure quality shipment, reduce return and exchange problems, and optimize revenue.
Challenges In Reverse Supply Chain:
A reverse supply chain means the delivered order returns to the seller because of any defect. So, the seller will either keep it in a warehouse or return it to the producer. So, ensure to provide proper control for reverse supply chain tests. You also must give the customers reverse shipping of damaged products that can cost your business.
- Quickly allow buyer product item return calls and add all the details of a return.
- The Return manager of the store will decide about further action.
- Like, send to any new buyer after removing the fault.
- Then to the vendor for repair, into scrap, or to the producer again.
Return Products Corner:
There must be proper control for product return in the warehouse. So, the warehouse design should have a separate part or corner for keeping returned products.
- Send these returned goods to stock-keeping units for further action.
- Try to sell them firstly by offering huge discounts and offers to attract customers.
Recycle Of Packing Wastes:
The first duty or challenge is the proper method of waste material control. So, you must have a good plan or team to manage or recycle the packing waste. Thus, don’t stack up against cupboards, pallets, Styrofoam, polythene wraps, or packing cartons.
Install machines that recycle cupboard boards and packing cartons to assemble them again. Moreover, Styrofoam can sell out as a byproduct.
Cyber and Data Security:
Last but not least, the challenge faced by eCommerce furniture stores is security threats. There is a lot of sensitive data, like credit card details, personal addresses, etc. So, you must keep security plugins on your website to prevent hacking or loss of customer and seller data.
One of the safest choices to buy furniture from any online store is AVRS furniture. Besides, it is the best online furniture store selling high-quality furniture of great variety. In an affordable range, great return and refund policy with safe and secure payment methods.
So, nothing elevated the eCommerce business, even the Covid-19 pandemic in 2020. So, in a lockdown situation, everyone is just sticking to shopping online. Moreover, the demand for online furniture stores has risen to new heights. But with all its positives, there are also a few significant tests.
So, the above-told trials cause significant problems and losses to your online store. Lastly, you can be a strong entrepreneur with handsome sales and profit by solving these problems. Also Read: Top Tips and Tricks to Buy Dining Set for Home.